Privacy Policy

Personal Data and Cookies

At AutoHeaven, protecting your privacy is our top priority. We are committed to applying high security standards to your personal data. This document aims to provide you with detailed information about our practices regarding the collection, use, and management of your data on our website, www.autos-heaven.com, in connection with the services we offer.

What is personal data?

Personal data refers to any information that can identify an individual, such as their name, address, email, phone number, or even their IP address.

Types of data collected

We may collect several types of data, including:

  • Name, postal address, email, phone number

  • Order history and preferences

  • Browsing data, products viewed, etc.

Data controller

The controller of personal data on our site is: AutoHeaven, a limited liability company (LTD), registered with Companies House under number 15859695.

Purposes of data collection

The main reasons we collect your data include:

  • Managing your customer account, orders, and shopping cart

  • Order tracking, after-sales service, and delivery management

  • Sending commercial offers via email or mobile notifications

  • Improving customer service (via instant messaging)

  • Targeted advertising, personalizing your online experience

  • Fraud prevention, measuring site traffic

Sharing your data

Your data may be shared with:

  • Business partners for marketing activities

  • Subcontractors for services such as secure payments, order management, or email delivery

  • Legal authorities in cases of fraud or judicial requests

User rights

In accordance with the law (Law 78-17 and GDPR), you have several rights regarding your data:

  • Access: You can view your data at any time in your account.

  • Rectification, deletion, and objection: You have the right to modify or delete your personal information or to object to its processing.

  • Portability: You can request that your data be transferred in an accessible format.

  • Withdrawal of consent: You can withdraw your consent for commercial prospecting by sending an email to contact@autos-heaven.com.

Data transfer outside the EU

Some data may be transferred to countries outside the European Union, but adequate security measures will be implemented to protect your personal data.

Data retention period

Personal data is retained permanently in our system.

Data security

We implement all necessary measures to ensure the security of your data, particularly for sensitive information such as payment details. Transactions are processed by Stripe, a PCI-DSS certified provider, ensuring payment security.

Cookies and trackers

We use cookies to enhance your experience on our site:

  • Performance cookies: To measure site traffic

  • Personalization cookies: To adapt the site to your preferences

  • Security cookies: To protect your login information

  • Social media cookies: To easily share content on external platforms

Advertising and commercial solicitations

We send targeted advertisements via email, SMS, or mobile notifications, but you have the option to unsubscribe from these communications at any time.

We are committed to providing you with a secure and transparent environment for the use of your personal data, while respecting your rights and complying with applicable regulations. For any questions regarding this policy, please feel free to contact us at contact@autos-heaven.com.